1. Eligibility for Refunds

We offer refunds within 14 days of purchase in the following cases:

• You were charged in error or for the wrong subscription plan.
• A technical issue on our side prevented you from accessing or using the service.
• You cancel within 14 days of purchase and have not used the service beyond the initial included assessments.

2. Non-Refundable Situations

Refunds will not be provided if:

• You request a refund after the 14-day window has expired.
• You have extensively used the service or assessments during the refund period.
• The issue is due to factors outside our control (e.g., internet connectivity, device problems).

3. How to Request a Refund

To request a refund, please contact us at support@assessgrow.com with the following details:

• Your order number
• The email address used for the purchase
• A short description of the issue

4. Processing Time

If your refund request is approved, we will process it within 10 business days. Refunds are issued to the original payment method used at the time of purchase.

5. Contact Us

If you have any questions about this Refund Policy, please reach out to us:

Email: support@assessgrow.com

Address: House 13, Road 4, Sector 17, Uttara, Dhaka, Bangladesh – 1230